The advantages of Smart Buttons
84% of customers feel frustrated when they don't have immediate access to their data
Nowadays, customers require a consistent multi-channel user experience and immediacy is key for customer retention.
69% of consumers say they've had to wait a long time when asking a company for help.
75% of customers find the call-back option appealing.
79% of customers prefer to contact customer service by telephone.
Connected buttons offer clients a sense of immediacy and real-time customer service. They're easy to programme and can have up to three associated actions; single pulsation, double pulsation or long pulsation.
How do they work? The first step is to connect your Smart Button to the Sigfox network. It has a battery life of 1,500 pulsations, is associated with a fixed location (home, warehouse, etc.) and allows customers to instantly identify themselves.
What are the benefits of a Smart Button?
Increase customer satisfaction by quickly solving doubts and problems, meaning customers have a better brand experience.
Reduce response time by instantly knowing who is requesting assistance and their respective purchase data.
Reduce costs by decreasing response times and increasing both operator and call efficiency, leading to consequent savings.